ENGLISH LANGUAGE SKILLS REQUIRED IN MARRIOTT CONVENTION CENTRE IN ALGERIA
KHADIDJA HADJ DJELLOUL
Abstract:
The present research aims at analyzing the need to English in hospitality industry which emphasized two hotels from the Marriott Convention Centre in Algeria. It seeks to find out the need to the English four skills in the specific areas of hotel reception desk, IT and maids departments. Since empirical data were needed for the purpose of the study, two main types of research: were conducted quantitative and qualitative. Hence, structured interviews were conducted and Likert scale questionnaires were distributed to a sample group of thirty six respondents. The results revealed that the majority of participants in this study rated all four skills as highly needed in their work.
Keywords:
English for specific purposes; English language skills; Hospitality industry; Language problems; Language needs.
DOI: 10.52950/SS.2023.12.1.001
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APA citation:
KHADIDJA HADJ DJELLOUL (2023). English Language Skills Required in Marriott Convention Centre in Algeria. International Journal of Social Sciences, Vol. XII(1), pp. 1-10. , DOI: 10.52950/SS.2023.12.1.001
Data:
Received: 22 Sep 2023
Revised: 6 Oct 2023
Accepted: 25 Oct 2023
Published: 8 Nov 2023
Copyright © 2023, Khadidja HADJ DJELLOUL et al, Khadidja.hadjdjelloul@univ-saida.dz